Hexa Client
Help center

How can we help?

Getting started

Install Hexa Client on Windows

Download the installer, get past SmartScreen and choose whether it opens with Windows.

Install Hexa Client on a Mac

Drag the app to Applications and open it the first time with a right click.

Your first game

Sign in, pick a version and press Play: the launcher installs the rest.

Hexa Client on Linux

The Linux version is coming soon.

Account and sign-in

Sign in with Microsoft

Why Hexa Client asks for your Microsoft account and what it can see.

Sign-in errors

No Xbox profile, child accounts, no copy of the game and other messages.

Several accounts and game profiles

Switch Minecraft accounts and keep separate settings per profile.

Playing and mods

The Hexa Client menu and keys

Right Shift opens the menu: turn mods on and off, move the HUD and set any key or combination.

Get more FPS

Graphics presets, the performance test, memory and the graphics card.

Friends, parties and messages

Add friends, see where they play, join them and chat in game or in the launcher.

Clips: save your best moments

Save the last seconds or record, and allow screen recording on a Mac.

Cosmetics and store

Wear cosmetics and emotes

Open the wardrobe, equip what you own and use the emote wheel.

The store, gifts and purchases

How the store works, gifting a cosmetic and what to do if a purchase does not arrive.

Troubleshooting

The game does not start or closes

Read the crash helper, repair the installation and send us the logs.

The launcher does not open or update

Reinstall over the top, check your antivirus and turn off opening at startup.

Privacy and your data

What we store and how to delete it

The little we keep about you, and how to ask us to delete it.

Streamer mode

Hide coordinates, server addresses and names while you stream or record.